Essential HVAC Shop FAQs: Answers to Your Heating, Ventilation, Shipping, Refund and Air Conditioning Questions
HOW CAN I PURCHASE?
To make a purchase, simply add the desired items to your cart and proceed to the checkout page to complete your order.
CAN I PLEASE GET A GST INVOICE FOR AN ITEM I WANT TO BUY OR HAVE PAID FOR?
Yes, a GST invoice will be provided with every purchase. If you require a copy, please contact our customer support team at hvacshop.com.au@gmail.com
DO WE NEED TO SET UP AN ACCOUNT WITH HVAC TOOLS TO ORDER?
No, setting up an account is not required to place an order. However, creating an account can provide a more convenient shopping experience, allowing you to track orders and save shipping information.
DO YOU HAVE A PHYSICAL SHOP I CAN VISIT?
Currently, we operate as an online store only. However, our website offers comprehensive product information, and our customer support team is available to assist with any questions or concerns.
CAN YOU PROVIDE ME WITH A QUOTE?
Yes, please contact our sales team at hvacshop.com.au@gmail.com with your desired products and quantities, and we will provide a personalized quote.
WHY AM I BEING CHARGED FOR SHIPPING?
We offer free shipping on all orders over $200 + GST. Orders below this threshold are subject to a shipping fee to cover the associated costs.
DO ANY OF YOUR PRODUCTS COME WITH A CALIBRATION CERTIFICATE?
Some of our products come with a calibration certificate. Please refer to individual product listings or contact our customer support team for specific information.
DO YOU PROVIDE TECHNICAL SUPPORT?
Yes, we offer technical support for our products. Please contact our customer support team at [support email] for assistance.
WHAT IS YOUR RETURNS POLICY?
We accept returns within 30 days of purchase for unused items in their original packaging. Please review our full returns policy on our website or contact our customer support team for more information.
WHAT IS YOUR WARRANTY POLICY?
Our products come with a standard 12-month warranty covering manufacturing defects. For full warranty details and any additional coverage, please refer to individual product listings or contact our customer support team.
