Contact us
Contact Hvac Supply Shop – HVAC Tools Support Across Australia
At Hvac Supply Shop, we back our HVAC tools, aircon cleaning kits and refrigeration parts with friendly, expert customer support for tradies, technicians and DIY customers right across Australia. If you need help with an order, have a product question, or want to talk through the right tool for the job, our team is only ever a message or phone call away.
How to Contact Hvac Supply Shop
Email Support
The fastest way to reach us is by email. Send us your enquiry, order number and any photos or screenshots that might help:
Email: support@hvacshop.com.au
We aim to respond within 24 hours (Mon–Fri).
Phone Support (Business Hours)
Prefer to talk to a real person? Call us for urgent order questions or to run through options on vacuum pumps, leak detectors, manifolds, gauges or split system cleaning kits.
Phone (Australia): 0412 333 115
Hours: Mon–Fri, 9:00am–5:00pm AEST
Live Chat on the Website
For quick questions while you’re browsing, use our live chat:
- Click the chat icon at the bottom of the screen when it appears.
- Share a brief summary of what you need (for example, “Fieldpiece clamp meter for residential work” or “Bulk order quote for split system cleaning bags”).
- A team member will respond as soon as possible.
Live chat is ideal if you’re comparing products, checking stock, or confirming shipping and delivery timeframes before placing an order.
Online Contact Form
You can also use the Contact Us form on this page to send us a message directly from the website. Please include:
- Your name and best contact email
- Your order number (if applicable)
- A short description of how we can help
We’ll get back to you via email, usually within one business day.
When Should You Contact Hvac Supply Shop?
Get in touch anytime you need help with:
- Product questions – choosing the right HVAC tools, cleaning kits, spare parts or accessories for a particular job or brand.
- Order help – tracking an order, confirming dispatch dates, or clarifying shipping and delivery.
- Returns & warranty – issues on arrival, incorrect items, or warranty questions on tools and equipment.
- Bulk & trade quotes – larger orders for HVAC businesses, franchise groups, or stocking a new van.
- Feedback & suggestions – let us know what’s working, or what tools you’d like us to stock next.
For larger or custom orders, you can also use our dedicated HVAC tool quote request form to get a personalised quote.
Support for Tradies, Businesses & DIY Customers Australia-Wide
We support customers in Sydney, Melbourne, Brisbane, Perth, Newcastle and regional and remote areas across Australia. We regularly help:
- HVAC and refrigeration technicians
- Air conditioning installers and maintenance teams
- Facility managers and building services
- DIY-curious homeowners (for suitable tasks)
For any work that involves handling refrigerant or working on refrigeration and air conditioning systems, always use a licensed RAC technician in line with Australian regulations.
Helpful Links Before You Reach Out
These pages may answer your question even faster:
- Shipping & Returns – ordering, dispatch times, couriers, damages, cancellations and change-of-mind returns.
- FAQ – common questions about HVAC tools, payments, Afterpay/Zippay and orders.
- HVAC Shop Blog – product guides, maintenance tips and buying advice.
- Personalised HVAC Tool Quote – for bulk orders and hard-to-find tools.
- Privacy Policy – how we collect, use and protect your personal information.
How We Handle Your Personal Information
When you contact us or place an order, we collect only the personal information we need to respond and provide service – such as your name, contact details and order history – in line with our Privacy Policy and the Privacy Act 1988.
If you’d like more detail on what we collect, how we use it or how to access or correct your information, please review our full Privacy Policy. Guidance on your privacy rights is also available from the Office of the Australian Information Commissioner (OAIC).
Frequently Asked Questions
What are Hvac Supply Shop's customer service hours?
Our core customer service hours are Monday to Friday, 9:00am–5:00pm AEST for phone support. You can email or use the contact form anytime, and we aim to respond to enquiries within 24 hours on business days.
How long will it take to get a response to my enquiry?
Most email and contact form enquiries are answered within one business day. If your question involves a complex order, warranty or bulk quote, it may take a little longer while we gather the right information, but we’ll always keep you updated.
Can you give technical advice on HVAC tools and aircon cleaning kits?
We can help you compare products, understand basic features and select suitable tools, cleaning kits and spare parts. For detailed system design, installation or refrigerant handling work, please consult a licensed RAC technician in line with Australian regulations.
How do I track my Hvac Supply Shop order or delivery?
Once your order ships, we email you tracking information from the relevant carrier. Use the link to follow your delivery online. If you haven’t received tracking details within a few business days, contact us with your order number and we’ll check the status for you.
How do I request a return, refund or warranty claim?
If there’s an issue with your order, please email us with your order number, a description of the issue, and photos or video where possible. We’ll guide you through our Shipping & Returns process and explain your options under Australian Consumer Law and any applicable manufacturer warranties.